Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service purchased through the platform.

Under this policy:

Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the sellers or merchants listed on the platform and they have initiated the process of shipping, or if the product is out for delivery. In such cases, you may choose to reject the product at the doorstep.

In case of receipt of damaged or defective items, please report it to our customer service team. The request will be entertained once the seller or merchant listed on the platform has checked and verified the claim. This should be reported within 2 days of receipt of the products.

If you feel that the product received is not as shown on the site or as per your expectations, you must notify our customer service within 2 days of receiving the product. The customer service team will review your complaint and make an appropriate decision.

For products that come with a manufacturer’s warranty, please refer the issue to the manufacturer.

In case of any refunds approved by MS Chowdhury Automobile, it will take 15 days for the refund to be processed.